Zoho Corporation — Technical Support Engineer — Job Update | Vishal Kushwaha

💼 Role Overview

The role focuses on resolving customer technical issues, maintaining strong customer relationships, and ensuring a high level of customer satisfaction through effective communication and timely issue resolution.

🔧 Key Responsibilities

• Provide voice-based technical support to international and domestic customers.
• Handle both inbound and outbound customer calls.
• Build rapport with customers through clear and confident communication.
• Focus on customer satisfaction and first-time resolution.
• Work with technical teams to resolve customer issues faster.
• Collaborate with the technical content team to identify gaps in help documentation.
• Follow support processes and provide effective issue resolution.
• Be willing to work night shifts.

🛠️ Key Skills

• Technical Support
• Customer Support
• Troubleshooting
• Problem Solving
• Verbal Communication
• Customer Relationship Management
• Issue Resolution
• Team Collaboration

🎓 Education & Qualification

The provided job listing does not specify a particular degree, branch, graduation batch, or academic percentage requirement.

For your portfolio, use:

Qualification: Not specified in the provided listing

 Experience: Not specified

 Batch: Not specified

This avoids adding eligibility criteria that Zoho has not stated.

🌙 Shift Requirement

Night-shift availability is required.

Candidates should be comfortable supporting customers across international/domestic markets through voice-based communication.

🎯 Who Can Apply?

Candidates interested in technical support, customer-facing technology roles, troubleshooting, and communication-based IT careers can consider this opportunity, subject to Zoho's complete application requirements.

📊 Job Details Summary