Technical Support Engineer — Job Update | Vishal Kushwaha

Key Responsibilities

Provide voice-based technical support to international and domestic customers.

Handle both inbound and outbound customer calls.

Build strong customer relationships through clear, confident, and professional communication.

Focus on achieving high customer satisfaction.

Work toward first-time resolution of customer issues.

Understand and troubleshoot customer-reported technical problems.

Collaborate with technical teams to ensure faster issue resolution.

Coordinate with the technical content team to identify gaps in existing help documentation.

Provide feedback that can help improve technical support resources and customer experience.

Maintain a professional approach while handling customer interactions.

Requirements

Strong verbal and written communication skills.

Clear and confident communication over phone calls.

Customer-focused mindset.

Strong problem-solving and troubleshooting abilities.

Ability to understand and communicate technical information effectively.

Ability to work collaboratively with technical and content teams.

Willingness to work night shifts.

Flexibility to work with international customers and different time zones.

Work Locations

This role has openings across multiple locations in India:

Chennai, Tamil Nadu

Salem, Tamil Nadu

Coimbatore, Tamil Nadu

Tirunelveli, Tamil Nadu

Madurai, Tamil Nadu