Synopsys is hiring Technical Support Engineer I | Pune — Job Update | Vishal Kushwaha
Overview
Synopsys is hiring a Technical Support Engineer I to support customers in Japan who use structural simulation products. This position is based in Pune, Maharashtra, India.
Quick Snapshot
| Company | Synopsys |
| Position | Technical Support Engineer I |
| Job ID | 18486 |
| Location | Pune, Maharashtra, India |
| Job Type | Full-time |
| Work Mode | On-site |
| Experience | 0-2 Years |
| Qualification | Bachelor’s or Master’s degree in Mechanical Engineering, Applied Mechanics, Aerospace Engineering, Automotive Engineering, Civil Engineering, or a related engineering discipline. |
Eligibility & Qualification
- Sound academic or practical knowledge of structural mechanics and finite element analysis.
- Basic understanding of numerical simulation methods and the ability to interpret engineering results.
- Ability to communicate fluently and effectively in English, both verbally and in writing.
- Strong interpersonal skills and the ability to communicate technical information clearly to customers and colleagues.
- Ability to work collaboratively with colleagues in India, Japan, and other global locations.
- Customer-focused mindset, professional conduct, and willingness to take ownership of assigned responsibilities.
- Engineering curiosity and a strong commitment to continuous learning.
Required Skills
- 0-2 Years of experience using structural simulation, finite element analysis, or related engineering software.
- Experience using commercial or internally developed FEA software for engineering applications.
- Familiarity with structural analysis workflows, including linear or nonlinear analysis.
- Experience in a technical support, customer-facing, consulting, application engineering, or engineering services environment.
- Japanese-language proficiency.
- Basic knowledge of Python, scripting, automation, SQL, databases, machine learning, or generative AI.
Key Responsibilities
- Provide first- or second line technical support for structural simulation products to customers in Japan.
- Work with the Japan support team to understand customer questions and investigate potential solutions.
- Communicate directly with customers and manage technical support cases from initial inquiry through resolution.
- Apply fundamental knowledge of structural mechanics and finite element analysis to diagnose customer issues.
- Provide clear, accurate, and timely updates to customers and internal stakeholders.
- Collaborate with senior engineers, developers, product specialists, and other support teams to resolve customer issues.
- Create and update technical documentation and knowledge-base content.
- Assist with verification of product fixes and application testing of new product releases.
- Continuously develop technical expertise in one or more structural simulation areas.
Salary & Benefits
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Your recruiter will provide more details about the salary range and benefits during the hiring process.
How to Apply
To apply, please follow the application link below:
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