HCLTech is hiring Graduate Trainee - Service Desk | Noida — Job Update | Vishal Kushwaha

Overview

HCLTech is hiring for the role of Graduate Trainee - Service Desk in Noida, Uttar Pradesh. The role involves providing first-level technical support to end users.

Key Responsibilities

• Provide first-line IT support via phone, email, chat, or ticketing systems.
• Log, track, and resolve incidents and service requests in accordance with SLAs.
• Troubleshoot hardware, software, network, and application-related issues.
• Escalate unresolved issues to appropriate support teams and follow up until closure.
• Assist with user account management, password resets, and access requests.
• Maintain accurate documentation of incidents, solutions, and support procedures.
• Deliver high-quality customer service and ensure positive user experiences.
• Participate in knowledge-sharing and continuous improvement initiatives.

Required Skills

• Basic understanding of operating systems, Microsoft 365, networking, and IT support processes.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication skills.
• Customer-centric mindset with the ability to work in a fast-paced environment.