Goodspace AI is hiring Customer Support Executive | Remote (India) — Job Update | Vishal Kushwaha

Overview

Goodspace AI is hiring for the role of Customer Support Executive. This position is fully remote and allows you to work from anywhere in India. You will be part of a fast-growing startup that focuses on building AI-powered products to enhance career opportunities for professionals.

Quick Snapshot

Eligibility & Qualification

• Bachelor's degree in any discipline.
• 0–3 years of experience (freshers are welcome to apply).
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to stay calm and professional while handling customer concerns.
• Comfortable working in a fast-paced startup environment.
• Basic computer proficiency and willingness to learn new tools.

Required Skills

• Interpersonal Skills
• Written Communication
• Verbal Communication
• Problem-Solving
• Basic Computer Proficiency

Key Responsibilities

• Respond to customer queries via chat, email, and phone in a timely and professional manner.
• Resolve customer issues by understanding their needs and providing effective solutions.
• Guide users through product features and help them get the most out of the platform.
• Escalate complex issues to the appropriate teams while ensuring timely follow-ups.
• Maintain accurate records of customer interactions and resolutions.
• Work closely with Product, Engineering, and Operations teams to improve the customer experience.
• Identify recurring customer issues and share feedback to help improve the product.

Salary & Benefits

• Competitive salary of ₹9–12 LPA
• Fully remote work environment
• Opportunity to work on AI-powered products used by millions
• High ownership with rapid learning and career growth
• Collaborative, fast-paced startup culture
• Work alongside experienced teams across Product, Engineering, Design, and Operations