Gephels is hiring Technical Support Engineer | Pune — Job Update | Vishal Kushwaha
Overview
Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist clients with software-related queries, ensure client satisfaction, and provide technical guidance. This is a full-time position based in Pune, working from the office.
Quick Snapshot
| Company | Gephels |
| Position | Technical Support Engineer |
| Location | Pune |
| Job Type | Full-time |
| Work Mode | On-site |
| Experience | 6 months-1 Year (Fresher with good communication can also apply) |
| Qualification | MSC, BE or B Tech (in Computer Science, IT or related fields) |
Eligibility & Qualification
- MSC, BE or B Tech (in Computer Science, IT or related fields)
- 6 months-1 Year experience (Fresher with good communication can also apply)
Required Skills
- Strong understanding of software systems and general IT knowledge.
- Ability to explain technical concepts to non-technical users.
- Prior experience in technical client support.
- Knowledge of web technology.
- Familiarity with software installation and troubleshooting.
- Proficiency in using remote support tools.
- Excellent verbal and written communication skills.
- Leverage AI tools and automation platforms to enhance response time and efficiency.
Key Responsibilities
- Understand and respond to client queries through email, calls or remote access.
- Provide software support and troubleshoot user issues efficiently.
- Communicate clearly and professionally with clients.
- Give training to clients on how to use the software/system.
- Continuously improve technical knowledge and stay updated on product features and industry trends.
- Install, configure and maintain company software at the client end if required.
- Coordinate with development teams for bug fixes or feature requests.
- Able to work on website changes (basic knowledge of HTML, CSS, WordPress).