FiscalNote is hiring Client Support Associate, Voter Voice | Gurugram — Job Update | Vishal Kushwaha
Overview
FiscalNote is hiring a Client Support Associate for their Voter Voice team in Gurugram, Haryana. This role focuses on client advocacy and troubleshooting for FiscalNote’s platform.
Quick Snapshot
| Company | FiscalNote |
| Position | Client Support Associate, Voter Voice |
| Location | Gurugram, Haryana |
| Job Type | Full-time |
| Work Mode | Remote |
| Experience | 1-2 years |
Eligibility & Qualification
- 1-2 years work experience in a support role
- Prior knowledge about customer support and help desk industry preferred
Required Skills
- Excellent clarity in communication and telephone/email etiquette
- A knack for developing rapport and employing empathy
- Proficiency with Zendesk or related help desk software preferred
- Experience with Content Management Systems a plus
- Passion for government processes, civic engagement, and data
- Experience with data analytics a plus
Key Responsibilities
- Manage support requests through email, phone, and chat channels
- Conduct troubleshooting calls, chats, and emails
- Interface with Product/Engineering to meet user needs
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Report on user interaction data from Support tools (Zendesk)
- Recommend software and process improvements to users
- Track client issues and resolutions
- Ensure high levels of Customer Satisfaction with every conversation
- Deliver white glove service to each client
Salary & Benefits
₹7,00,000 - ₹8,00,000 a year
How to Apply
To apply, please visit the application link below: