Accenture is hiring IT Customer Service New Associate | Hyderabad — Job Update | Vishal Kushwaha
Overview
Accenture is hiring for the role of IT Customer Service New Associate in Hyderabad. This is a full-time position suitable for candidates with 0-1 years of experience. The role is part of the Customer Support vertical, focusing on managing customer queries and complaints.
Quick Snapshot
| Company | Accenture |
| Position | IT Customer Service New Associate |
| Job ID | AIOC-S01667985 |
| Location | Hyderabad |
| Job Type | Full-time |
| Experience | 0-1 years |
| Qualification | Any Graduation |
Eligibility & Qualification
- Degree: Any Graduation
- Years of Experience: 0 to 1 years
Required Skills
- Primary skill - Service Desk Non-Voice Support
- Good in email and chat process
- Typing skills
Key Responsibilities
- Manage and resolve customer queries, escalations, and complaints.
- Close faults and complaints within defined SLAs.
- Record, diagnose, troubleshoot, resolve, or assign incidents and service requests.
- Manage unplanned interruptions to restore normal service operations for non-voice interactions.
- Work in rotational shifts as required.
Salary & Benefits
No salary or benefits information provided.
How to Apply
To apply for this position, please visit the Accenture careers page.